Fanwork's Shipping & Return Terms and Conditions

IF YOU ARE NOT 100% SATISFIED WITH YOUR PURCHASE you may return your item(s) within 30 days of receipt in NEW, UNUSED condition and in it's original packaging. PLEASE CONTACT US BEFORE SHIPPING YOUR ITEM(S) BACK SO THAT WE CAN ISSUE AN RGA (RETURN GOODS AUTHORIZATION) NUMBER TO YOU OR YOUR SHIPMENT WILL BE REFUSED. Please DO NOT write the RMA number on the box but rather on the label or use brown package wrap and write the RMA on the brown wrap so that the item (if undamaged) can be resold. Upon receiving your item we will inspect the item and process your exchange or issue a refund to your credit card (minus a 15% restocking fee and any applicable shipping fees). Please Note: we DO NOT refund any shipping costs back to us and YOU are responsible for damage that occurs to the item you are shipping back to us. We recommend you use a shipping service that offers tracking and insurance. Replacement or repair of defective products after thirty (30) days of receipt of shipment must be handled under the manufacturer's warranty.

What if I am an International Customer? We will accept most International orders, however, we do not guarantee the items safe arrival once it has left our warehouse. We will provide all shipping tracking and/or confirmation of delivery but we are NOT responsible for your order once it ships and we do not accept returns on International orders. Please call us for more information and to place an International order.

Will I be refunded shipping costs if I return an item?  We do not reimburse shipping expenses on returned items. If you were sent the wrong item or you received your item damaged, please call us so that we we can issue a call tag to pick up the item at no cost to you. Please make sure to note when our delivery service will be picking up your item(s) as we do not issue credits or send replacement items until the returned item is picked up by our delivery service and delivered back to our warehouse.

What if my item(s) is damaged in shipping or is NOT the item I ordered? If your item is damaged upon receipt or you received the wrong item in error, please contact us immediately so that we can send a call tag to pick up your item and get a replacement sent out. Please DO NOT ship the item back to us without contacting us first. Please also note: We do not issue a full refund for items that are the correct item ordered but the finish appears different than what your computer screen portrays. If you are uncertain of the finish, please call us BEFORE placing your order so that we can describe to our best ability the finish to you.

How long does it take to receive a credit on a returned order? We do our best to issue your credit as soon as possible but we ask that you allow 10-12 days processing time on returned items and/or cancelled orders and 7-10 business days for the credit to show up on your credit card statement. We also ask that you contact us BEFORE issuing a chargeback with your credit card company. Chargebacks can delay your return credit rather than speeding the process up. If you do decide to issue a chargeback with your credit card company please note that we do deduct the fee of $15 that we are charged from your credit card company from your total credit owed. To avoid this fee and delays in processing your credit or return just simply call us for an RGA number, send your item back and we will credit you accordingly.

What if I have not received my order? If you have not received your order within the time framed estimated for shipment of your order, please contact us immediately. Please note that the estimated ship date is an "estimation" and could change. Though we try our best to get your order out on or before the estimated time frame, some items can be backordered by the manufacturer. In this case, we will notify you of the backorder as soon as we are notified of it from the manufacturer. Please also note that many of our items are treated as a "Special Order" items if not in stock and payment is taken up front (see "When will my credit card be charged" below for more information.)

If you have received your tracking information but have not received your order in a timely manner (standard ground is 5 - 7 business days) please contact us immediately. We will track your package and file a claim with our shipping service provider. Please note you must contact us within 10 - 25 days of the shipment date on your order. Otherwise we are not able to file a claim with our shipping service provider and are therefore unable to recover the merchandise which may delay your credit or replacement order.

What if my item is not working properly? If your item has already been assembled and is not working properly, please contact the manufacturer first. If they cannot send out a replacement part or technician, we will do our best to replace the item or correct the problem.

What if I want to cancel my order? Please contact us AS SOON AS POSSIBLE or within 24 hours to cancel your order. Unless your item is on backorder or has not yet shipped, we will be unable to cancel your order after 24 hours and item must be returned to us at YOUR expense for a refund excluding original shipping costs.

How soon will my order be shipped? Most orders are shipped within 3 - 5 business days upon placement of your order considering the item(s) are in stock in our warehouse. If your item(s) are not in stock, your order may be drop-shipped or ordered from the manufacturer and could take anywhere from 2 - 4 weeks for delivery. If your order will take longer than 4 weeks to ship, you will be notified of the backorder as soon as we are notified by the manufacturer. If you need your order delivered within a certain time frame or would like to request a "RUSH DELIVERY" please call or email us before or IMMEDIATELY after placing your order. There may be an additional charge for this service.

When will my credit card be charged? Your credit card will be processed for payment immediately upon placing your order. If any item on your order will take longer than 4 weeks to ship, you will be notified by email or phone of the backorder. At that time, you will have the option to keep your items on order or to cancel your order. If you decide to keep your items on order, your credit card will be processed. If you decide to cancel your order, your credit card will be credited and your order will be cancelled. Please see "How Long Does is take to receive a credit..." above for more information. Please also note that all items on your order that are not in stock are treated as "Special Order" items and your credit card will be charged up front for the item(s).

Will I be charged sales tax? Applicable sales tax will be added to your order for shipments to residents in the State of Arizona.

How do I obtain tracking information for my order? You will be sent a copy of your Sales Order with your tracking information via email upon shipment of your item(s) (Please note this may take 3-5 days depending on actual ship date and turn around time). You may be sent multiple emails if any items on your order are shipped at different times. You will need  Adobe Reader to open the file. If you do not have Acrobat Reader you can download it for FREE at http://www.adobe.com/products/acrobat/ or you can call or email us for your tracking information.

Do you require a signature upon delivery? Signature, delivery confirmation and/or signature service is NOT OFFERED upon placement of order and is only available by request for an additional charge of $3. By accepting these terms of sale upon placement of order you are accepting our standard delivery services which do not include a signature requirement at the time of delivery. By accepting these terms of sale you are accepting all liability resulting from loss or damage of merchandise due to delivery of product without signature or with the signature of anyone other than the credit card holder who placed the order.

*Please also be aware that by accepting our "Terms and Agreements" as stated in the above text you are also accepting our "Terms of Use" specifications located at http://www.fanworksoutlet.com/CeilingFanOutletTermsofUse.htm.